REPORTING TO:                        Jake Gibson , IT Director

GEOGRAPHICAL REPORTING LOCATION:        Corporate Office, Des Moines, IA

WORKING LOCATION:          Corporate Office , Des Moines, IA

SUMMARY:  Responsible for IT Network + System Administration.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide end user IT services to site employees for personal computing services (hardware and office software), collaboration tools (email), and network access.

Provide coordination between sites and Group level projects focusing on End-user and Infrastructure services.

Respect and communicate Group and local policies and procedures (translate in local language when necessary).

Apply local and Group policies (local backup, naming convention, password policy, wireless policy, emergency procedures, etc.).

Maintain infrastructure:

• IT services (IT devices, email, office software)
• Ensure data integrity (apply backup, anti-virus, storage policies, servers and network monitoring) for sites
• Hardware installation according to Group guidelines.
• Ensure data security (users and groups management, access rights, firewall, internet access, etc.)
• Sites interconnections (LAN, WAN, and VPN)
• Inventory management including license management.

Ensure infrastructures evolve in parallel with corporate policies and projects:

• Site interconnection upgrades
• Data integrity and security tools and policies upgrades
• Hardware upgrades
• Operating system upgrades (servers and workstations)

Other duties as assigned.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Science, preferably Computing Science and 3 – 4 years related experience; or equivalent combination of education and experience.
• Experience in Active directory and Exchange 2003 mandatory.
• Technical knowledge of end-user platform and services (Microsoft products from Windows 95 to XP, outlook, etc.)
• Network knowledge and troubleshooting skills (LAN, WAN, VPN, TCP/IP, DNS)
• Technical knowledge of collaboration tools:  Microsoft Exchange 2003, outlook client.
• In depth knowledge of Microsoft products (Windows 2003 and Active Directory, Exchange, etc.)
• Server administration and monitoring.

• Strong background in IT/Software development/database administration.
• Excellent interpersonal and organizational skills.
• Excellent communication skills.
• Responsive problem solver and action oriented.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms.  The employee must occasionally lift and/or move up to 15 pounds.  Specific vision abilities required by this job include close vision and distance vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate.  Laboratory setting that involves glassware, hazardous chemicals, and others working in close proximity.